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I&C and electrical system experts available around the clock for fast troubleshooting on site
Many corrective maintenance operations can be carried out perfectly well by your own properly trained operating personnel. If the worst happens, however, and you find yourself faced with more complex problems, there is nothing better than specialist expertise on site to bring your plant back to life. Some faults cannot – and some certainly should not – be tackled remotely. Give your power plant corrective maintenance team the backing of our on-site service.
Siemens has experts in electrical and I&C systems on call to provide on-site service in 190 countries around the world all day every day. Our experts can be on the ground at your site quickly for troubleshooting. All of our on-call service specialists are thoroughly familiar with the various plant and system types and have access to our Remote Expert Center.
On receipt of the fault report, the on-call service searches the global service network to find the specialist located closest to the plant, who is then alerted and dispatched to provide the on-site service. The essential formalities for the on-call service, such as export provisions, are clarified with customers in advance to ensure no time is wasted in the event of an emergency. This gives rapid response times and the process of troubleshooting is significantly faster with our service on site than would otherwise be the case.
Mrs. Ute Messmer