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Expert center for I&C and electrical systems available around the clock for rapid assistance with troubleshooting by remote maintenance
Even the most reliable I&C systems sometimes go astray. When they do, a fast response is often essential if a long and expensive outage is to be avoided. Very seldom, however, can the particular systems specialists needed for the service job in hand be on the ground at the power plant within the necessary time window.
Our Remote Expert Center (REC) is home to more than 50 experienced experts equipped with the latest data communication systems and direct access to the engineering data of your plant. Backed by years of best-practice experience and knowledge-led databases, the Remote Expert Center steps in at the vital moment to resolve faults in instrumentation and distributed control systems via remote maintenance and quickly get you back online. The Remote Expert Center is available all day every day – 24 hours a day, 365 days a year.
When your fault report reaches the Remote Expert Center, our system specialists immediately log in to your system and start the remote maintenance procedure to put things right. Teams of experts selected on the basis of the specific fault type concerned bring their specialist knowledge to bear, significantly speeding up analysis and fault detection. Should it prove impossible to solve the problem via remote access, the Remote Expert Center activates the on-site task force and the spare parts service. This speeds up the resolution of power plant faults considerably, or prevents them from becoming a problem. Thanks to the global service network, the Remote Expert Center's entire service range can be offered at a fixed price to provide a highly cost-efficient solution.
Mrs. Ute Messmer