Performance Maintenance
General Information
- Description
Expecting a reliable high output from your plant, we set the goal to help you cut downtimes to a minimum. With our diagnostic services, we can even identify faults before they become failures. From installation and commissioning, scheduled overhauls, on-site/factory repairs to spare parts, we are ready to serve you. With our remote monitoring & diagnostics capabilities, we can help you instantly. Our global team of more than 7000 highly qualified Siemens Energy Service specialists is dedicated to providing sound, reliable and continuing support. Anywhere, any time.
Our Portfolio (5)
Remote Field Assistance
Remote Field Assistance can efficiently improve service quality in real time
- Description
- Challenge
- Our Solution
- Benefits
- Scope of Supply
Imagine no longer having to always fly out to diagnose service problems in the field. Imagine being almost instantly on hand to assist maintenance personnel on the ground, while at the same time sitting hundreds of miles away in the home office. These are but two of the numerous advantages the innovative Remote Field Assistance (RFA) from Siemens Field Services can provide. It makes expert know-how available quickly and cost-effectively where it is needed, thus not only improving service quality on site but also saving travel costs.
The innovative technology for remote assistance hardware – camera, display and industrial computer – are all mounted directly on the field service technician‘s helmet or body leaving both hands free.
High plant availability is essential to satisfy the demands of the market. We can help you meet this challenge – thanks to the maintenance expertise, fast service delivery and in-depth know-how of our Siemens Energy experts. Our solution developed specifically to provide remote assistance to service technicians in the field can help you come to grips with complex findings reliably and promptly – anywhere in the world.
Remote Field Assistance (RFA) helps improve field services for commissioning, troubleshooting and maintenance – wherever in the world the plant happens to be located: The local Siemens service technician communicates with one of our Energy experts to assess critical findings in real time. The technician wears or carries the remote assistance equipment directly on body, leaving both hands free. A voice link and powerful communication tools facilitate the cooperation between on-site and off-site staff.
Your benefits at a glance, can include:
- Fast support with critical findings
- Shorter response times
- Further improved service quality
- Remote expertise in real time
- Reduction in travel time and costs
- Optimal freedom of movement for service technicians
- No advanced IT infrastructure or IT know-how necessary to set up and use system
- Secure standard encryption used to transmit and receive information
Our Remote Field Assistance solution encompasses:
- Field service technicians with mobile technology
- Requisite IT infrastructure, including high-performance WLAN
- Back office system with expert interface
High-performance IT infrastructure
Remote Field Assistance can provide an industrial WLAN connection at the plant note – in US, what about NERC requirements?. A mobile satellite antenna transmits data and speech from the service technician to the energy expert. Many existing networks such as LAN, DSL etc. can also be used.
The IT infrastructure supplied as part of the package provides a secure data link between technician and expert – irrespective of distance and location.
Mobile technician‘s system
With this system the field service technician can enjoy complete freedom of movement– even in difficult, narrow locations. A specially developed carry-pack contains the lightweight, impact-resistant, fanless high-performance PC and a high-resolution hand-held camera. Display, video camera and VOIP connection are mounted directly on the helmet.
Efficient back office support
The field service expert uses a powerful multimedia tablet Notebook to communicate with the technician in the field. Practical interactive features are available for efficient live communication:
- Reception of on-site information (images, videos and speech)
- Transmission of information to the field technician (images, videos, speech, documents, comments, check marks)
- Voice link to the technician
- Automatic storage and archiving of the session data
- Teleconferencing with other experts
Secure data connections
Siemens supplies the necessary IT infrastructure, hotline, maintenance and connection for the remote field assistance via a secure data channel on a server.
Satisfied customers
RFA was specially developed by Siemens Field Services to provide efficient remote assistance in complex plants. This innovative solution has already been proven in international applications: Remote Field Assistance has been used to direct service activities in nine power plants.
