Wind Power Services
- Description
- Service Product Portfolio
- Service Offshore
- History
- Strategy
- Markets
World-class service
Siemens is a world-class service provider with over 30 years of experience in providing high quality services with superior safety principles. Based on this significant knowledge, a flexible range of service solutions have been designed for both onshore and offshore projects, to optimize the output of wind turbines throughout their lifetime
The Siemens service product portfolio recognizes that turbine owners can have differing needs for their service solutions. Siemens has created a service concept that allows turbine owners to choose the level of complexity to match their skill set and degree of coverage. The focus is on providing customers with cost effective, long-term solutions for their service needs.
Basic service program – SWPS-100B
Concept:
The SWPS-100B service program covers a wind turbine’s basic service needs for up to 20 years. Selected services are available as add-ons, which allow owners to tailor the most appropriate service solution.
Value:
Flexibility to select only the services which complement a turbine owner’s internal skill set. Flexible terms for service agreements.
Relevance:
Customers with internal servicing capabilities seeking highly flexible service options.
Contract duration:
Available as an extension, from year 6 to 20.
Availability service program – SWPS-200A
Concept:
The SWPS-200A service program focuses on maximizing a turbine’s availability. Siemens provides site presence, turbine monitoring, reporting, and fault analysis via its TCM® and SCADA systems. Selected services are available as add-ons to ensure that the availability program meets the specific needs of the individual owners.
Value:
Designed to provide optimum availability of the turbines which in turn can help maximize output for up to 20 years in duration.
Relevance:
Turbine owners with a strong focus on maximizing availability.
Contract duration:
Up to 20 years.
Warranty service program – SWPS-300W
Concept:
The SWPS-300W is one of the industry’s most comprehensive service solutions. The program is designed with extended warranties on turbine components to offer comprehensive coverage for up to 12 years. The parts defects warranty covers all turbine generator components.Selected services are available as add-ons to ensure that the warranty program meets specific needs.
Value:
The program is designed to provide turbine owners with greater peace of mind in relation to the maintenance of their investment. From the supply of specially refined oil to large components, predictable operational costs are gained.
Relevance:
Turbine owners seeking optimum service coverage and more comprehensive warranty coverage for their investment.
Contract duration:
Up to 12 years.
Offshore service program – SWPS-400O
Concept:
Siemens has gained significant knowledge and experience from leading the world in offshore wind projects.
This expertise is the foundation of the Siemens SWPS-400O service program, which is specifically designed for turbines in the offshore environment. Vessels, helicopters, and base facilities are just a few of the selected services available that allow turbine owners to tailor their service solution for a specific project.
Value:
Turbine owners can be provided with highly flexible, yet comprehensive service coverage tailored to the offshore environment. With a focus on helping to maximize output, both availability and component warranties can be included.
Relevance:
All offshore turbine owners.
Contract duration:
Up to 20 years, based on the specific offshore service scope chosen.
With a history spanning nearly two decades in maintaining fleets in the unique offshore environment, the Siemens dedication to optimizing the lifetime and long-term output of turbines is clear.
Offshore services are tailored to fit the specific context and requirements of each individual project and are based upon four areas of excellence. These areas are the foundation which allows Siemens to increase wind farm size and complexity without compromising availability and output.
Please click here for the offshore specific service product portfolio
Safety:
Safe operations and turbine access are some of the main challenges in the offshore environment. Stringent safety standards, quality training sessions and daily assessments ensure that Siemens personnel are at the forefront of safety measures.
Generation:
Located in remote areas and operating under the harshest weather conditions, offshore projects require the most reliable turbines. Siemens delivers exceptional turbine performance through intelligent planning and forecasting, and strives for a close collaboration with customers to ensure that maximum output can be gained throughout the lifetime of the turbine.
Availability:
Siemens Wind Power is known as a reliable offshore service provider in the industry with an unmatched track record for maintaining optimum availability. The Siemens diagnostics centre and control mechanisms allow advanced turbine data to be proficiently analyzed and service operations strategically planned. Together with competent field service personnel, these capabilities can results in fast response times and best planned service operations to maximize availability.
Access:
Sophisticated weather forecasting tools help determine safe access possibilities prior to the dispatch of field service teams. Research and development into transport, all weather access systems and stationary offshore accommodation platforms enables Siemens to increase response time while providing a safe working environment.
With the increasing number of turbines being installed at inland, coastal and offshore sites, reliability under all conditions is essential for optimizing return on investment throughout the turbine’s lifecycle. Over the past 30 years, Siemens Wind Power has accumulated thousands of hours of service experience, and in the service environment, experience rules.
Siemens has years of experience in analyzing data from its turbines via its turbine condition monitoring (TCM®) system and the SCADA system. Preventive maintenance means finding and fixing small problems before they develop into major issues and here, detailed analysis of the output of turbines, electrical, meteorological and statistical data allow Siemens to prescribe any necessary actions. From highly qualified local technicians to senior engineers monitoring a turbine’s condition, experience makes the difference to help ensure optimal output.
‘We have always known Siemens Wind Power Service to be professional and, most importantly, concerned with optimizing the output of the turbines.’
DONG Energy - 2009
Think global, act local. Availability does not only relate to a turbine’s ability to produce energy. It also means having the right personnel deployed locally in order to optimize response time. The service organization is comprised of a chain of experienced local technicians, enabling the draw on resources, skills and experience of a global division.
Quality and safety go hand in hand. Siemens Wind Power aims to provide the highest quality services throughout the lifecycle of wind turbines and wind farms. The company is recognized as a world-class service provider through high quality and adherence to international safety standards.
The Siemens service headquarters is located in Brande, Denmark for both onshore and offshore services. In order to optimize knowledge transfer and customer value globally, regional service centers have been established. These main offices are located in:
- The United States of America
- Singapore and
- Germany.
In an effort to stay close to the customer in the complex European region, the heart of the wind industry, smaller offices are also set up in:
- The United Kingdom
- Spain,
- Germany and
- Denmark.
Siemens training centers offer thorough training programs to ensure that all service personnel are trained to our stringent safety and quality standards. Training centers are located in:
- Brande, Denmark
- Bremen, Germany
- Newcastle, UK
- Houston, United States.
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We never compromise on safety:
Click the banner to watch Siemens Service Renewables CEO Tim Holt going through an offshore safety training.