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Wind turbines are unmanned power-generation units that are often located in remote areas. With our remote monitoring and diagnostics services, we keep our eyes and ears on our customers’ wind turbines worldwide and resolve alarms with no need for a service team to visit the site. In addition, our diagnostic experts can detect potential errors before they become serious. Our service programs incorporate both remote monitoring and diagnostics to intelligently optimize turbine performance.
Big data is a great opportunity both for customers and for Siemens. It has helped us to effectively reinvent the routine maintenance of wind turbines. Our Siemens Wind Power Service diagnostics team analyzes terabytes of data on turbine performance, fleet operations, weather conditions, and much more – and turns it into meaningful insights. Using advanced modeling and analytics, we can limit service visits to a minimum, based on a wind turbine’s condition without compromising reliability. Project owners can profit from unit-specific, customized services that anticipate your needs and optimize your processes.
At Siemens’ diagnostic center in Denmark, all of the connections between our wind turbines converge and the result is vast amounts of data. The center opened in 2014 and has become a place where nearly two decades of experience in wind turbine diagnostics are leveraged for the benefit of our customers. Every day over 150 Siemens experts are listening to the “voices” of nearly 10,000 wind turbines to ensure their optimal performance. Siemens’ diagnostic center is more than a building: It is proof of our commitment to providing proactive services to our customers – a smart approach to lowering the costs associated with wind energy.
Henrik Pedersen and his team monitor more than 10,000 turbines around the world from our remote diagnostic center. They work hard to ensure most failures dont happen in the first place, while also improving service planning by translating big data into smart service recommendations. With so much expertise in one place, we are also able to constantly redefine our service and produce bold new ways to secure our customers investments.
A featured element of our remote diagnostics services is Turbine Condition Monitoring, which delivers precise vibration measurements on important turbine components like the gearbox, generator, and main shaft. When a value reaches a critical range, the system automatically triggers an alarm. This, however, does not mean that a technician needs to be deployed right away, because most problems can be fixed remotely.
In general, our vibration diagnostics service enables us to detect anomalies early on and prevent potential failures. This requires our diagnostics experts to analyze vibration patterns and compare them with values from the Siemens database. This database is founded on archived records from almost 10,000 Siemens wind turbines. Thanks to these analyses combined with predictive methods, we can optimize service planning and repair components proactively before serious damage can occur. Since July 2008, we have been able to detect 97 percent of all potential gear-tooth cracks and prevent them from becoming fatal.
Customer Support Center
Phone: +49 180 524 70-00 *
* Charges depending on provider; from the German fixed network € 0.14/min. and from the German mobile phone networks max. € 0.42/min.
One of the world's most advanced remote diagnostic facilities for wind turbines
Remote diagnostics makes wind service smart