Remote Diagnostic Service for Oil & Gas and Industrial Rotating Equipment
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Remote Diagnostic Service for Oil & Gas and Industrial Rotating Equipment
Remote Diagnostic Service helps the customer optimize his asset production, by turning operational data into value. In a proactive approach, Siemens monitors the complete range of oil & gas and industrial rotating equipment to identify a potential problem before it impacts operation. The aim is to create customer trust and intimacy by maximizing the availability and reliability of the installed base.
Over the past years, Siemens remote diagnostic engineers have gained data from thousands of machines across the globe. Today, they monitor several hundred units daily. The Remote Diagnostic Centers (RDCs), in the last year, generated a large amount of Proactive Notifications; 40% of which avoided forced outages and 20% transformed forced outages into planned activities!
Through the acquisition of Rolls-Royce’s aeroderivative gas turbines business, Siemens expanded its technical know-how into this market as well, adding further 150 turbines to the monitored fleet.
How does Remote Diagnostic Service work?
Remote Diagnostic Service combines the operational excellence of the customer with Siemens OEM engineering know-how through continuous and secure data exchange. Daily monitoring, supported by advanced analytic tools, is key for outstanding results.
Benefits of Remote Diagnostic Service
- Identifying a potential issue before it impacts site operation
- Increasing reliability and availability through proactive support
- Leveraging OEM design and fleet wide experience
- Improving responsiveness and advanced remote troubleshooting
- Collaborating with customers to improve business results
Proactive Support
Through daily monitoring critical changes in the equipment’s health status, which can go undetected by the machines’ control system, can be identified at an early stage. In these cases, Siemens remote diagnostic engineers send an early warning to the customer, thus contributing to the reliability and availability increase.
The reliability of the customer’s equipment is improved by:
- Advanced pattern recognition and deviation-of-normal-behaviour techniques, supporting detection at an early stage
- Shifting unplanned outages into planned maintenance activities, thus reducing forced outages duration or severity
Daily Monitoring
The remote diagnostic engineers monitor the connected machines or trains on a daily basis. After proprietary software analytics run on the machine data to gain first insights, the Siemens experts visually analyze the data:
- connectivity, data integrity, quality and security are checked
- sensors, diagnostic networks and analytic tools are verified
- automated alerts are generated, critical issues investigated
- engine health is verified
- comparisons run across the fleet, benchmarking sites
In case of a critical issue, the customer is contacted in time to prevent failures. The remote diagnostic engineers send a Notification which includes recommendations how to proceed. Also, support is provided across the Remote Diagnostic Centers, Customer Support Managers and the 24/7 Operational Service Desk (OSD) to deliver a world class service offering.
During all these steps data privacy and security is our first priority:
- Robust approach to data security
- Quality check of raw data from customer equipment
- Separation of customer data from machine data in separate applications
Reactive support
The 24/7 Siemens Operational Service Desk offers engineering support and advanced remote troubleshooting in case of an event, utilizing just-in-time data streaming.
Remote Diagnostic Service helps the customers faster through analysing history data of rotating equipment and offering customized solutions.
